Get in Touch With Us
Got a question about something you've read on wail.org.uk, spotted an offer that needs updating, or want to flag a concern about a brand we cover? This page explains the best way to reach us and what to expect once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we don't rely on automated replies to do the work for us. Wherever possible, we aim to come back to you within two working days, though this can stretch a little during busier periods.
A short summary of what your message is about at the top of your email helps us route it to the right person quickly, whether that's a query about our reviews of non GamStop casinos, a correction, or something more general.
What You Can Get in Touch About
- Questions about our reviews — If you want more detail on how we assessed a particular brand, such as Betmica, Kikibet or any other operator featured on the site, ask and we'll clarify.
- Corrections — Welcome offers, wagering terms and licensing details at Curaçao-licensed operators change from time to time. If something looks out of date, tell us and we'll check it.
- Suggestions — If there's a topic on non GamStop casinos, payment methods, or betting sites not on GamStop that you'd like us to cover in more depth, we're glad to hear it.
- Partnership or editorial enquiries — If you represent a casino, payment provider or affiliate network and want to discuss coverage, introduce yourself and explain what you have in mind.
- Wellbeing and support concerns — If you or someone you know is finding gambling difficult, mention this in your message and we can point you towards independent support organisations and self-exclusion tools beyond GamStop.
What Happens Once You've Written to Us
Every message is read by a member of our editorial team, not filtered through a bot. If your enquiry relates to one of the operators we cover — such as Betninja, WinnerIsland, Zombillion or any other name on our list — we'll check the relevant details before replying, rather than giving you a generic answer.
Where a message raises something that affects our published content, such as an updated bonus figure or a change to a licence, we treat it as useful reader feedback and factor it into our next review of that page.
Before You Write In: A Few Things Worth Knowing
We're an independent comparison site. We don't operate any of the casinos listed on wail.org.uk, so we can't process deposits, withdrawals, account verification or bonus disputes directly. For anything involving your own account — a delayed withdrawal, a bonus query, or a request to close or limit your account — you'll need to contact that casino's own support team directly, since only they hold your account details.
If your query is about self-exclusion, our guide to non GamStop casinos covers how these sites differ from UK Gambling Commission-licensed operators and what options exist if you want to set your own limits outside of GamStop.
A Note on Accuracy
We work to keep our ratings, offer details and comparisons current, but online casino terms — bonus percentages, spins, wagering requirements — can change quickly. If you spot something on the site that no longer matches what a casino is offering, telling us helps keep the page useful for the next reader. We appreciate every message that helps us do that, and we read all of them.
Whatever the reason for getting in touch, thank you for taking the time — we look forward to hearing from you.
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